Billing Terms

These billing terms explain how and when you are charged when you buy from Tarreno, and what happens if something goes wrong with a payment. They form part of our Terms of Service.

Currency

All prices on this site are shown and charged in pounds sterling. Where UK VAT applies it is included in the price shown, so the amount at checkout is the amount you pay. If your card or account is held in another currency, your bank converts the amount at their own rate and may add a foreign transaction fee. That fee is set by your bank and not by us.

When you are charged

Payment is taken in full at the moment you place your order. We do not take deposits and we do not split payments across dispatches. If an order contains more than one pair and we send them separately, you are still charged once.

What appears on your statement

The charge appears on your statement under Tarreno. If you see a payment you do not recognise, please email us before contacting your bank. We can usually identify the order within a working day, and it is faster than opening a dispute.

Payment methods

We accept the payment methods shown at checkout. Card details are handled by our payment provider and are never stored on our servers or visible to us. We will never ask you for full card details by email or over the phone.

Failed and declined payments

If a payment is declined, your order is not placed and no goods are reserved. A declined attempt can still show as a pending authorisation on your account for a few days. That is your bank holding and then releasing the amount, not a charge by us, and it clears on its own.

Pricing errors

If a product is listed at an obviously incorrect price, we reserve the right to cancel the order and refund you in full rather than fulfil it. We will contact you before doing so.

Refunds

Refunds are always returned to the original payment method. We cannot refund to a different card or account. Timing and conditions are set out in our Returns and Refunds Policy.

Chargebacks

If something has gone wrong with your order, please email us first. We would far rather solve it directly than through a chargeback, and it is quicker for you. If you do raise a dispute with your bank we will provide the order, dispatch and tracking records to your bank as evidence.

Contact

Tarreno, Granaatstraat 42, 1074 HN Amsterdam, The Netherlands. Email hello@tarreno.com. We answer within one working day.