Shipping policy

We ship to addresses in the United Kingdom. Every order is packed and tracked, and you will always know where it is.

Delivery times

Your estimated delivery time is made up of two parts: the time we need to prepare your order, and the time the carrier needs to bring it to you.

  • Preparation: 1 to 3 working days
  • Transit to UK addresses: 6 to 9 working days
  • Total estimated delivery: 7 to 12 working days from the day you order

Working days are Monday to Friday, excluding UK public holidays. These are estimates, not guarantees. Customs clearance, carrier delays, severe weather, peak trading periods and incomplete address details can all add time.

If your order has not arrived within 20 working days, email us and we will either replace it or refund you in full. You do not have to chase the carrier yourself.

Delivery costs

  • Standard delivery: £3.95
  • Free delivery on all orders of £55.00 or more

All prices on this site are shown in pounds sterling (GBP).

Tracking

As soon as your order is dispatched we email you a tracking link. Please allow 24 to 72 hours after dispatch for the first scan to appear — until the carrier scans the parcel into their network, the link can look inactive even though the parcel is on its way.

Where your order ships from

Tarreno is operated from the Netherlands and our footwear is dispatched from our fulfilment partners. Some orders are shipped from outside the United Kingdom. Where UK VAT applies, it is included in the price you pay at checkout — you will not be asked to pay additional duties or taxes on delivery.

Incorrect or incomplete addresses

Please check your address carefully before paying. If you spot a mistake, email us straight away — we can usually correct it before dispatch, but once a parcel has left we cannot change its destination. Parcels returned to us because of an incorrect address can be resent at your cost, or refunded minus the original delivery charge.

If delivery fails

If the carrier cannot deliver, they will normally leave a card and attempt redelivery or hold the parcel at a local depot or access point. If a parcel is returned to us undelivered, we will contact you to arrange a resend or a refund.

Contact

Tarreno · Granaatstraat 42, 1074 HN Amsterdam, The Netherlands · hello@tarreno.com

We answer emails within one working day.