Track Your Order

Every Tarreno order is tracked from the moment it leaves our fulfilment partner.

Where to find your tracking link

As soon as your order is dispatched we email you a dispatch confirmation. That email contains your tracking number, a link to follow the parcel, and the name of the carrier handling the final delivery. The carrier can differ depending on where in the United Kingdom you are, which is why it is named in the email rather than here.

If you cannot find the email, check your spam or promotions folder first. It is sent to the address you used at checkout.

My tracking link is not updating

Please allow 24 to 72 hours after dispatch for the first scan to appear. Until the carrier scans your parcel into their network the link can look inactive even though the parcel is already moving. This is normal and is not a sign that anything is wrong.

How long should it take

Preparation takes 1 to 3 working days and transit to a UK address takes a further 6 to 9 working days, so 7 to 12 working days in total from the day you order. Customs clearance, carrier delays, severe weather and peak trading periods can add time.

It has been longer than that

If your order has not arrived within 20 working days, email hello@tarreno.com with your order number. We will either send a replacement or refund you in full. You do not need to contact the carrier yourself, and you do not need to prove anything to us first.

Still need help

Email hello@tarreno.com with your order number. A person reads every message and we answer within one working day.