Contact
A person reads every message, and we answer within one working day.
tarreno.support@gmail.com
Phone
+31 6 34136613
Monday to Friday, 9:00 to 17:00 UK time. If we cannot pick up, email is faster and we will always come back to you the same working day.
Postal address
Tarreno
Granaatstraat 42
1074 HN Amsterdam
The Netherlands
Please do not send returns to this address before emailing us — we will send you the correct return address with your instructions.
What to include
- About an order: your order number and what you would like to happen
- About sizing: the shoe you are looking at and your foot length in centimetres
- Something arrived wrong: your order number and a photograph
Before you email
Delivery times, costs and tracking are set out in our Shipping Policy. Returns, exchanges and refunds are in our Returns & Refunds Policy. Sizing and care are covered in the FAQ. If your answer is there you will get it faster than we can reply.